Shipping policy
fíor footwear ("we" and "us") is the operator of fior-footwear.com ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
Shipping to the U.K. and Ireland is free.
Shipping Costs
We offer FREE SHIPPING for the vast majority of our customers in Ireland, the United Kingdom and Worldwide.
Delivery Terms
SHIPPING, PROCESSING AND DELIVERY TIMES
We ship from countries all around the world to ensure you receive your order as soon as possible. Processing time can take up to 3 days unless priority processing is selected. Factors such as delayed logistics and customs clearings may have an impact on the shipping time.
IRELAND EXPRESS SHIPPING
Generally, takes 1-2 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 3 business days.
IRELAND STANDARD SHIPPING
Generally takes 2-3 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 5 business days.
US STANDARD SHIPPING
Generally takes 5-10 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.
CANADA STANDARD SHIPPING
Generally takes 10-18 days business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.
EUROPEAN STANDARD SHIPPING
Generally takes 3-5 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 12 business days.
UNITED KINGDOM STANDARD SHIPPING
Generally takes 3-5 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 10 business days.
AUSTRALIA STANDARD SHIPPING
Generally takes 7-10 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 17 business days.
REST OF THE WORLD STANDARD SHIPPING
Generally takes 10-25 business days, depending on your location. Processing time can take up to 3 days unless priority processing is selected. Factoring in processing and shipping times, delivery time can take up to 28 business days.
DISPATCH TIMES
Orders are usually dispatched within 1-3 business days of payment of the order. Our warehouse operates Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
CHANGE OF DELIVERY ADDRESS
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. BOX SHIPPING
We will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
ITEMS OUT OF STOCK
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
DELIVERY TIME EXCEEDED
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
TRACK NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
DUTIES AND TAXES
SALES TAX
Sales tax has already been applied to the price of the goods as displayed on the website
IMPORT DUTIES AND TAXES
Import duties and taxes for international shipments may require payment by the customer upon arrival in the destination country
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
INSURANCE
Parcels are insured for loss and damage up to the value stated by the courier.
PROCESS FOR PARCEL DAMAGED IN TRANSIT
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
PROCESS FOR PARCEL DAMAGED IN TRANSIT
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
CUSTOMER SERVICE
For all customer service inquiries, please email us at sales@fior-footwear.com
